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1
What is your return policy?
All returns are subject to a 15% restocking fee. All returns must accompany original packaging, documents, software and manuals.
Returns accepted within 7 days of delivery. Buyer is to pay return postage.
In case of a defective item, we will replace the defective unit, and cover the shipping cost. All defective returns must be made within 7 days of delivery.
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2
Where is my order?
Please allow 1~2 business days for order processing. Please allow 7-10 business days for delivery of your order.
Please note that holidays and weekends do not count as a business day. For example; if you place an order on Thursday evening, your order may not be shipped until Monday.
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3
Are your Products brand new?
Unless otherwise stated, all our products are brand new factory sealed, and carries one year manufacturers warranty.
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4
Do you charge sales taxes?
We do not charge sales tax for any state.
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5
Will you ship overseas?
Generally, we will ship to USA, Canada, Australia, Europe. Please email vnmediastore@gmail.com to request quote and shipping time.
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